Pre-Order Terms and Conditions

If you are not completely satisfied with your purchase, you may request a return within 30 days of the dispatch date.

To request a return:

Step 1
Email online@viviennetam.com with:
your order number;
the item(s) you wish to return; and
the reason for your return (optional).
Step 2
Once your request has been approved, you will receive a Return Authorisation Email containing the return address and instructions.
Step 3
Return the item in its original packaging together with the completed Online Returns Form.
Step 4
Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

To qualify for a refund, returned items must:

be unworn, unused and unwashed;

have all original tags attached;

be returned in their original packaging;

be free from damage, stains, perfume or other signs of wear.

Vivienne Tam reserves the right to refuse returns that do not satisfy these conditions.

Shoes should be tried only on a clean carpeted surface.

Returned footwear must be:

unworn;

free from marks or scratches; and

returned with the original shoe box and packaging.

Returns not meeting these requirements may be declined.

For hygiene or other reasons, the following items cannot be returned unless faulty:

Any personalised, made-to-order or final sale items (where indicated) are also non-returnable.

Customers are responsible for the cost of returning items unless the item received is faulty or incorrect.

Original shipping charges, duties and taxes are non-refundable unless otherwise required by applicable law.

Approved refunds will be issued to the original payment method used for purchase.

Please allow up to 10 business days for your refund to appear on your account, depending on your payment provider.

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