FAQs

How do I place an order on your site?

It’s simple. Here’s how:

  1. Select your desired piece and click ‘ADD TO CART’
  2. Check your cart and checkout
  3. Sign in to your account
  4. Enter your address, payment method and delivery detail to complete your orders. – we will confirm the order through your registered email and it will be carefully prepared and shipped to you

Where can I find size and fit advice?

Click on ‘Size Chart’ in size selection on the product page to view our conversion chart. 


How do I receive Vivienne Tam email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.


I forgot my password, what should I do?

If you forgot your password, you can reset it. Please click on "Forgotten password?" and an email will be sent to you in order to reset it.


In which countries do you deliver?


What payment method does Vivienne Tam.com accept?

We accept Visa, Mastercard, American Express, Paypal, Diners Club and Discover.